سياسة الاستبدال والاسترجاع

Return and Exchange Policy In our effort to provide the best customer service and guarantee the customer's right to return products, all your purchases from Sahr Al-Arkan Store are eligible for exchange and return according to the terms and conditions of Sahr Al-Arkan Store. Method of exchange: You can request an exchange within a maximum of 7 days from the date of receiving the order by contacting us through one of the suitable social media channels for you. - The customer bears the estimated shipping cost of 28 SAR within Saudi Arabia. - It is a condition for exchange that the product is in its original condition and packaging. - In case the error is from the store, we bear all shipping and delivery costs. Method of return: - You can request a return within a maximum of 7 days from the date of receiving the order by contacting us through one of the suitable social media channels for you. - The customer bears the estimated shipping cost of 28 SAR within Saudi Arabia, noting that the initial shipping fee paid (from the store to your address) is non-refundable due to the benefit of the shipping service and the product reaching you. - Be sure to mention the order number and the product or products you wish to return in a message via one of the contact options on the contact page or through WhatsApp. - It is a condition for return that the product is in its original condition and packaging. - The amount will be refunded, and the transfer takes 5-7 working days after the shipment returns to our warehouse and its safety is confirmed. - In case the error is from the store, we bear all shipping and delivery costs. Modify or cancel the order: If you wish to modify or cancel the order, please contact us before the shipment leaves our warehouse and the order status changes. Modifications to the order cannot be made after the status has changed to "Order delivered to the shipping company" or "Prepared."